With extensive experience across the community services and disability sectors, Directors Abigail and Sally bring a wealth of knowledge, strong local connections, and a genuine commitment to supporting individuals across the Ballarat community and beyond.
At AssistU Care & Support Services, we pride ourselves on our trauma-informed and person-centred approach. Our experience allows us to understand that quality support is never one-size-fits-all. We focus on building safe, respectful relationships, providing consistent and well-matched supports, and delivering services that respond to each person’s individual needs, goals and circumstances.
As a locally owned and operated NDIS registered provider, we are passionate about continuing to grow and improve while maintaining the high-quality, accountable and personalised approach that AssistU was built on.
At AssistU, we offer comprehensive trauma informed training to all new staff members, recognising it as essential for understanding the effects of trauma on the brain, development, and relationships. This knowledge is crucial for support workers to identify unmet needs and create opportunities for healing and growth.
Our Directors lead this training, drawing on their extensive practical and professional experience, as well as the principles established by pioneers in trauma informed care. We are committed to supporting our staff’s ongoing professional development, empowering them to make a positive and lasting impact on the lives of the participants they support.
In addition, we have hosted trauma informed training sessions for other professionals in the sector, sharing our expertise to help the wider community build a deeper understanding of trauma and its effects.
Stay tuned for upcoming training opportunities designed to expand knowledge and enhance practice in the sector—more to come soon!
We lead with courage – stepping outside of the ordinary, thinking creatively, and exploring new ways to achieve better outcomes for the people we support and the team we work alongside.
We empower individuals and our team by fostering choice, ownership, and opportunities to grow, thrive, and lead fulfilling lives – building confidence, independence, and a strong sense of purpose along the way.
We act with integrity in everything we do – delivering honest, ethical, and reliable services that participants and communities can trust, creating a culture of respect, transparency, and accountability across our team.
We welcome referrals from participants, families, carers and professionals. Use our online form on the top right or right below this to connect someone with our team and we will work with them to understand their needs and provide the right support.
At AssistU, we’re deeply committed to building strong connections within the Ballarat community. We actively participate in local events, expos, training sessions, and networking opportunities—because we believe that by growing our knowledge and strengthening our team, we can create even better outcomes for the participants we support.
Our involvement goes beyond attendance. From celebrating key business milestones and welcoming new team members through induction, to supporting industry events, we are always looking for ways to engage, learn, and contribute.
We were especially proud to be a category sponsor of the 2025 Commerce Ballarat Business Excellence Awards—an exciting opportunity to support and celebrate local business achievements.
Take a look below at some of the recent moments that reflect our journey and commitment to the community.
And be sure to follow us on Facebook and Instagram to stay updated on what’s next for AssistU!
